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Cancellations & refunds
If you must cancel your reservation, kindly notify us as in writing as soon as possible at sales@vxplor.com. Cancellations are effective only upon receipt of your mails. You will receive a refund of all payments made to date, minus the applicable penalty as mentioned below. There are no exceptions to this policy, including weather and sickness
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No of days prior to departure |
Cancellation penalty
(% of the total Package ampunt) |
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31 days or more |
0% |
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31 to 15 days |
25% |
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14 to 5 days |
50% |
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4 to 0 days |
No refund |
There is no refund for arriving late or leaving a trip early. Prices are quoted as a package, and no partial refunds will be given for unused hotel rooms, meals, or other trip arrangements, for any reason whatsoever.
Cancellation by vXplor
Though we do our best to avoid this, it may occasionally become necessary for vXplor to cancel a trip. We reserve the right to cancel a trip due to insufficient sign-up, or any other cause. If a trip is cancelled due to low enrolment, you will be notified well in advance. In such cases, you will receive a full refund of all payments received to date.
If a trip is cancelled due to natural disaster, strike, or other event outside our control, we cannot guarantee 30 days notice, but you will receive a full refund of all payments made.
Refund of payments made constitutes full settlement, and releases vXplor from any further liability. vXplor is not responsible for any additional expenses incurred by trip members preparing for a cancelled trip.
Transfers
If you change your plans and wish to transfer to a different trip, we can give you a different reservation (subject to availability), and transfer all payments you have made to the new reservation. If you notify us of such a change more than 30 days before the original departure date, there is no fee and no penalty for this change. If the change notification is within 30 days of the original trip departure, the usual cancellation policy will apply.
Trip changes
Trip itineraries are subject to change due to unforeseen circumstances such as inclement weather, transportation problems etc. Our trip leaders are experienced professionals, and may need to adjust the itinerary to compensate.
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